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Frequently asked questions
Ordering FAQs
Repair FAQs
Shipping FAQs
Process FAQs
Breastmilk FAQs
Aftercare FAQs
Once you’ve placed your order, I’ll send you a collection kit in the post. Inside you’ll find a watertight tube, a return envelope and simple instructions, so sending your milk is as straightforward as possible.
Yes, if you change your mind and wish to swap the product/s you've ordered you can do this up until the point that your milk is received and preserved. Any difference in cost will be invoiced/refunded.
If you're looking for something custom or outside of the product range on the website please get in touch via email or contact form as often custom pieces of jewellery are available on request.
You can personalise your piece with engraving, initials, birth flower tags, extra stones to represent siblings and other inclusions such as hair or cord. Each piece is made to order, so it can feel properly yours.
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